We have complete faith in our products, which is why we provide a comprehensive 30-day ride guarantee. This guarantee is protected by the Consumer Law and cannot be excluded.

When our 30 Day Guarantee is Applicable:

  • Product’s still in original “un-used” condition and packaging
  • The product is substantially not the same as what was ordered 
  • To the Original purchaser of product where receipt is presentable
  • Major Manufacturers Faults, defects and/or Failure
  • Helmet or Apparel item where a Size does not fit

When our Guarantee is Not Applicable:

  • Products that are Damaged (Not from Manufactures Faults/Defects)
  • Products that are not in Original “New” Condition or Packaging
  • External Matters such as Act’s of God or Natural Disasters 
  • Changes of Mind or You Simply do not like the item
  • Misuse Resulting in a Fault, Failure or Damage
  • Orders Placed More than 30days from the Date of Order
  • Matters not relevant to the Product or it’s Quality & Performance

Minor Faults: 

A Manufacture’s Fault, Defect or Failure that is considered as “Minor” will not be eligible for refund, however will be subject to immediate repair. An example of this is – Squeaking sounds from a chain that need’s correct lubricating or Gears not changing due to an adjustment not being correct.

Major Faults:

Major faults are eligible for refund – An example of a major fault is – a product that has a manufacturers fault which has resulted in serious damage to multiple components of the bike or to its entirety beyond reasonable repair.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.